Philips Offers Free Replacements for Bricked Smart Lighting Hubs
The recent software update for Philips Hue Bridge Pro devices has left some users in a bind. In June, a firmware update with version number 2071353020 was released, but it seems that the update was not rolled out smoothly. According to reports, a very specific software update scenario has caused some of the Bridge Pro devices to stop working.
Source: engadget.com
The issue occurred when users had automatic updates disabled, remained on an older version for an extended period, and then manually installed the update after storing it on the Bridge device for more than 10 days. Philips has confirmed that fewer than 100 Philips Hue Bridge Pro devices have been impacted.
Philips has taken steps to rectify the situation by offering free replacements for affected devices. The company has stated that owners can contact its support team for a replacement, and it’s a welcome gesture considering the price hike for US customers. However, owners will have to set up the new device from scratch, which could be a lengthy process.
The Bridge Pro can connect up to 150 lights and 50 accessories, along with setting up shortcuts and schedules. This means that users will have to reconfigure their entire smart lighting system from scratch.
Philips has also stated that it’s already rolling out an update that should prevent any other Bridge Pro devices from running into the same issue. This update aims to prevent the issue of bricking devices after installing the firmware update.
It’s worth noting that the issue was not caused by a faulty device, but rather by the way the update was installed. This highlights the importance of following the correct installation procedure for software updates.
Philips has taken responsibility for the issue and is offering free replacements to affected users. This is a positive step towards resolving the issue and ensuring that users have a smooth experience with their smart lighting systems.
The company’s commitment to customer satisfaction and its willingness to take responsibility for the issue are commendable. It’s essential for companies to prioritize their customers’ needs and take steps to rectify any issues that may arise.
