FaceTime Scams on the Rise: What You Need to Know

Scam calls have become a norm in today’s world, with many people opting to avoid unknown phone calls altogether. However, FaceTime calls can be particularly deceiving, especially when the caller claims to be from a trusted organization like Apple. In recent times, scammers have been using FaceTime to pose as Apple support representatives, and the trend is on the rise.

According to Malwarebytes Labs, Apple has issued a warning to users to be cautious of suspicious FaceTime calls. The company has updated its guide on recognizing phishing schemes to include information on the various ways hackers attempt to trick users into divulging sensitive information or financial data. This move is likely in response to the increase in scams involving FaceTime calls.

The Scam: How It Works

Scammers typically initiate a FaceTime call by contacting the victim from a number or email address that appears to be from Apple. They may claim that the victim’s device has been compromised or that they are experiencing credit card fraud. The goal is to create a sense of urgency and pressure the victim into acting quickly, thereby reducing their chances of spotting the scam.

Once the victim is on the call, the scammer may request to switch to a video call, which can provide an opportunity for the hacker to share the victim’s screen. Scammers often employ the use of video calling or sharing apps to walk victims through specific steps on their device. In some cases, they may convince users to install remote control software on their devices, giving the scammer access to the victim’s device remotely.

Protecting Yourself from FaceTime Scams

While it’s impossible to completely avoid scams, there are steps you can take to protect yourself from FaceTime scams. The first line of defense is to assume every call from someone other than a trusted contact is suspicious, even if the call claims to be from a reputable organization like Apple.

When on a call, never share private information, especially details that could be used to access your accounts or finances. It’s also essential to install the latest security patches to plug any known holes in your defenses. Apple even invites users to report FaceTime calls they suspect of being malicious, and you can help by taking a screenshot of the caller ID and sending it to reportphishing@apple.com.

What to Do If You Receive a Suspicious FaceTime Call

If you receive a FaceTime call from someone claiming to be from Apple, it’s essential to remain cautious. Don’t engage with the caller or share any sensitive information. Instead, end the call immediately and report it to Apple. You can also take a screenshot of the caller ID and send it to the company’s reporting email address.

By being aware of the tactics used by scammers and taking the necessary precautions, you can significantly reduce your chances of falling victim to a FaceTime scam.