Calling Out Bias: A Complex Issue

Calling out bias is often seen as a powerful tool for allyship, but a closer examination reveals that it may not be as effective as we think. Research suggests that calling out bias can sometimes have unintended consequences, such as causing harm to the marginalized individuals it aims to support, to the allies themselves, and to the organization’s culture.

Source: cdn2.psychologytoday.com

When leaders call out bias, it can elicit strong reactions, ranging from support for the victim to defensiveness and even hostility. The problem is that calling out bias can be a complex issue, and the approach used can have a significant impact on the outcome. In this article, we’ll explore the nuances of calling out bias and examine the situations in which it may be most effective.

The Problem with Calling Out Bias

One of the main issues with calling out bias is that it can be perceived as saviorism, where the ally is seen as a heroic figure fighting against injustice. However, this approach can be counterproductive, as it may lead to resentment and polarization. Moreover, when allies call out bias from a sense of indignation, they may be perceived as sincere, but this validation can trap them into making outrage a habit and overusing call-outs even when they fail to be effective.

Furthermore, some people may be motivated to call out bias for personal gain, especially if allies are revered in their environment. This performative allyship not only harms victims but also fuels others’ cynicism toward equity and inclusion efforts.

The Risks of Calling Out Bias

Research has shown that calling out bias can be a double-edged sword. On one hand, it can educate a colleague about their biases and reduce future instances of biased behavior. On the other hand, it can cause unintended harm, such as guilt, shame, polarization, and hostility. In some cases, calling out bias can even lead to defensiveness and withdrawal.

When leaders call out bias, it can also elicit strong reactions from observers. Some may voice their support for the victim, while others may lash out and blame the victim or justify the biased behavior. Ultimately, this can lead to a toxic environment where people are hesitant to speak up about injustice.

When Is Calling Out Bias Effective?

So, when is calling out bias actually effective? Research suggests that it may be most effective in the following situations:

• Egregious transgressions: When a transgression is egregious and urgent, calling out bias can be a necessary step to create safety and protect the victim.
• Organizational structures or systems: Calling out biased systems and structures in a de-personalized manner can point to problems that leaders and employees can come together to address.
• Victim’s consent: If the victim wants you to confront on their behalf, it’s essential to have their consent and input before intervening.

By considering these situations and taking a nuanced approach to calling out bias, allies can use this powerful tool to create positive change without causing harm.